Does your company have social media policy? November 11, 2009Posted by Mike Gospe in Integrated Marketing, Social Media.
Tags: Integrated Marketing, Social Media
Social media is on top of everyone’s mind. Most professionals have already set up their profile on Linkedin. While many individuals are becoming conversant with Twitter and Facebook, the jury is still out on how effective and compelling these new tools are for selling in a business-to-business environment. Yet, that isn’t stopping marketers from integrating these tools into the marcom mix. Forward-thinking businesses of all sizes are being creative and clever in their social media efforts as they find new ways to dialog with and listen to customers and prospects.
A word of warning: social media is a different type of marketing tool where control of your messaging is an illusion. To avoid any miss-steps and potential embarassment, your company should have a policy on the “how, who, when, and where” questions of social media:
- How are the social media elements integrated into the larger integrated marketing campaign?
- Who is responsible for listening to the social media dialog and coordinating responses when responses are required? And, to a larger extent, who is allowed to participate in the social media conversation on behalf of your company?
- When and where will new content be posted?
These are just a few of the questions which need to be addressed. The good news is that a number of companies have already penned a policy statement for their company. The marketing strategists at the Arlington Mill Group are experts in this area and wrote a blog post which offers some good advice on establishing a social media code-of-conduct.
Chris Boudreaux (of the Arlington Mill Group) has pulled together the web’s largest collection of social media policies. You’ll find policies from small companies, enterprises, non-profits, news outlets, and governments.
To quote directly from Arlington Mill Group’s recent blog post:
The ideal policy will look different for every organization, and change as your company shifts its participation in social networks over time. While developing this type of policy is hard work, it is worth it… If you haven’t examined this area of your business, now is the time to get started!